RETURN POLICY
Last Updated: [10/8/26]
Thank you for shopping with Red Onion. We want you to be satisfied with your purchase. This Return Policy outlines the conditions under which returns and exchanges may be accepted.
1. Returns
We accept returns within 7 days of the delivery date. To be eligible for a return:
The item must be unused and in the same condition that you received it
The item must be in its original packaging
You must provide proof of purchase (order number or receipt)
Items sent back to us without first requesting a return will not be accepted.
2. Non-Returnable Items
Certain types of items may not be eligible for return, including:
Ribbon
Final sale or clearance items
Shipping costs
3. Return Process
To start a return, please contact us at:
Email: customerservice@redonionbr.com
Include the following information:
Your name
Order number
Reason for the return
Photos (if the item is damaged or defective)
If your return is approved, we will provide instructions on how and where to send your package.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery so we can evaluate the issue and make it right.
We may request photos of the product and packaging to process the claim.
5. Returns
We only provide store credit for returns. No refunds are issued. Once we receive and inspect your return, we will notify you whether the credit has been approved. If approved, your credit will be issued under your account name at Red Onion for future purchases.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at customerservice@redonionbr.com
7. Return Address
Please contact us before sending any items back, as returns sent without prior communication may not be processed.
Once your return request is approved, you will receive an email with the designated return address. Please send your items to the address specified in the return approval email.
To be eligible for a return, all products must be in their original, unused condition. This includes retaining all original tags and packaging. Meeting these requirements ensures your item remains eligible for store credit and allows us to process your return efficiently.
If you purchased your items online, you may return them at our Baton Rouge locations during regular business hours. Be sure to bring the invoice that was included with your order, as it is required for the return process. For information about store hours, please click here.
8. Contact Us
If you have questions about our Return & Refund Policy, please contact us:
Red Onion
Email: customerservice@redonionbr.com
Address: 1680 Lobdell Ave. Suite A
Phone: 225-771-8771